Complaint and Dispute Resolution Guide
At CloudTechX, we are committed to providing exceptional customer service and maintaining high standards of transparency and fairness. We value your feedback and are dedicated to resolving any concerns or disputes quickly.
If you have any complaints about our services or products, we encourage you to follow the process outlined below to ensure a prompt resolution.
Customer Support
For general questions or issues, please contact our Customer Service Team at:
Email: customerservice@cobwebpay.com
Our team is available to assist you and will respond to your enquiry as quickly as possible.
Filing a Complaint
If you wish to file a formal complaint, please use the email address that is registered with Cobweb Pay to contact our Complaints Team at:
Email: complaints@cloudtechx.com.au
Please provide the following information:
- Full name
- User ID
- A detailed description of your complaint
All complaints will be acknowledged within 3 business days. We aim to resolve complaints within 30 calendar days from the date of receipt; however, resolution times may vary depending on the complexity of the issue or other unforeseen factors.
Unresolved Complaints
If you are not satisfied with the outcome, you can refer your complaint to the Australian Financial Complaints Authority (AFCA). For more details, please visit AFCA’s website (https://www.afca.org.au) or contact them directly.
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