Complaint and Dispute Resolution Guide | CobWeb Pay

Complaint and Dispute Resolution Guide
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At CloudTechX, we are committed to providing exceptional customer service and maintaining high standards of transparency and fairness. We value your feedback and are dedicated to resolving any concerns or disputes quickly.

If you have any complaints about our services or products, we encourage you to follow the process outlined below to ensure a prompt resolution.

Customer Support

For general questions or issues, please contact our Customer Service Team at:

Email: customerservice@cobwebpay.com

Our team is available to assist you and will respond to your enquiry as quickly as possible.

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Filing a Complaint

If you wish to file a formal complaint, please use the email address that is registered with Cobweb Pay to contact our Complaints Team at:

Email: complaints@cloudtechx.com.au

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Please provide the following information:

- Full name

- User ID

- A detailed description of your complaint

All complaints will be acknowledged within 3 business days. We aim to resolve complaints within 30 calendar days from the date of receipt; however, resolution times may vary depending on the complexity of the issue or other unforeseen factors.

We recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia.

CobWeb Pay is the registered business name under which CloudTechX Pty Ltd (ABN: 34 659 353 796) operates its trading and exchange solution. CloudTechX has the following AUSTRAC account number (AAN): 100805590. It is registered as a remittance network provider (RNP100805590-001), an independent remittance dealer (IND100805590-001), and a digital currency exchange provider (DCE100805590-001). It is also enrolled as a foreign currency exchange.
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General Disclaimer- No Personal Advice:‍
The information on this website and through CloudTechX platforms is general in nature and does not consider your personal objectives, financial situation, or needs. It is not financial, investment, legal, or tax advice, nor a recommendation regarding any financial product or digital asset. CloudTechX Pty Ltd is not licensed to provide financial services and does not hold an Australian Financial Services Licence (AFSL) and is not authorised to provide financial product advice. You should seek advice from a licensed financial advisor before making investment or trading decisions.The purpose of this website is solely to display information regarding the products and services provided by CloudTechX. It is not intended to constitute an offer, solicitation, or invitation to access such products or services. Availability of the products and services on the applications are subject to regulatory and jurisdictional limitations.
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‍Product Risk Warning – Crypto, FX, and Digital Assets:‍
Trading and transacting in cryptocurrencies, foreign exchange (FX), and other digital assets involves significant risk and may not be suitable for all individuals. These products are highly volatile and may be unregulated or lightly regulated in many jurisdictions (including Australia), and subject to technology risks such as cybersecurity breaches, smart contract failures, and infrastructure outages. Transactions are generally irreversible, and accidental or fraudulent transfers may not be recoverable. You should only trade or invest funds you can afford to lose. Past performance is not a reliable indicator of future results.